What is the ServiceNow® Agent for Intune application, how does it work?

According to the introduction of ServiceNow, ServiceNow® Agent for Intune is a Business app on the Android platform. There is currently a 9.0.4 version released on Jan 24, 2020, you can see the details below.

ServiceNow® Agent for Intune allows Microsoft Intune admins to create policies that secure the application in a bring-your-own-device (BYOD) environment.

IMPORTANT: This software requires your company’s work account and a Microsoft managed environment. Some functionality may not be available in all countries. Please contact your company’s IT administrator if you have issues or questions about the use of the software.

ServiceNow® Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common agent workflows, making it easy for agents to triage, act on and resolve requests on the go. Organizations equip their Service Desks with the app to help service desk agents view, manage and resolve end user issues promptly from their mobile devices. Mobile Agent improves productivity with an intuitive interface to accept and update work, with or without Internet connectivity. It also simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​

Out-of-the-box workflows for IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management are included. Organizations can easily configure and extend the workflows to meet their own unique needs. ​

With Mobile Agent you can:​

• Manage the work assigned to your teams​
• Triage incidents and cases​
• Act on approvals with swipe gestures and quick actions​
• Complete work while offline​
• Access the full details, activity stream, and related lists of records​
• Optimize workflows with location, camera, and touchscreen hardware​

Detailed release notes can be found at: https://hi.service-now.com/kb_view.do?sysparm_article=KB0598602​
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NOTE: This app is only compatible with ServiceNow Madrid instances or later.

EULA: https://hi.service-now.com/kb_view.do?sysparm_article=KB0760310

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