Tech Coach can turn a major mobile freak-out into an experience that makes you feel all warm and fuzzy. It’s the smarter, faster way to support your device.

With Tech Coach you don’t have to wait to get the help you need. Through the app, you have a live, US-based expert on call with a single tap.

Instant access: Connect live or via text chat in seconds
One call to solve it all: Get your problems solved with one call, 99% of the time.
Smarter support: Get the most out of your device with proactive tips for device setup, OS upgrades, and other relevant tech topics
Expand your tech: Support for your device and virtually anything connected to it

Who’s eligible?

The Tech Coach app is available for customers with Android version 4.4 and up


This app uses the Device Administrator permission. In order to provide remote support and screen sharing capabilities, some devices require
device administration access. This access will only occur with your permission, and will
be disabled when the remote session ends.
App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.

Make sure that third-party apps are allowed on your device: go to Menu->Settings->Security-> and check "Unknown Sources"

Tap the APK file. Allow the app any required permissions it asks for. Then, at the bottom of the installer window, click INSTALL.

You'll see a confirmation the app is installed. Now you'll see the app available in your list of installed apps.